If you find a fault with your GT Vision product this is the procedure:

1)      You must notify us within 48 hours of receipt

2)       After receiving a Returns Authorisation Number (RAN) from us, arrange to send it to us immediately for repair.  Place the delivered carton into another carton or wrap the delivered carton in some other protective material so it is well protected and make sure the item has been correctly repacked.  This is to avoid you having to claim for/pay for any further damage to the item.

The following should be on the outside of the carton:

1)      GT Vision Address

2)      RAN Number

3)      A note in an attached envelope or pouch containing:

a.       your order details

b.      your details including a contact number

c.       a full description of the goods in the carton and a description of the fault.

If we cannot repair it we will give you a replacement, if no replacement is available we will give you a full refund (excluding delivery charges).  Please allow up to 6-8 weeks for the repair to be completed or
a replacement to be sent, we are at the mercy of the parts suppliers and may not always be able to obtain items immediately.

If the fault is covered by a warranty then we will re-imburse you the cost of the return shipping.

If you are returning it because it is not what you want for some reason then, as long as it is in its original condition and packaging, you may return it within 14 days of receipt and we will refund the value of the
goods less a re-stocking charge and the delivery charge.  The restocking charge will be dependent on the re-stocking charge charged to us by the manufacturers, it is typically 15% of the value of the goods.