Coated Optics: Please advise the engineer at the time of booking the service or requesting a quotation if the eye pieces or objectives have any special coatings on the outer surfaces, as this will dictate the method of cleaning / materials used, longer cleaning procedures may cost a little more.
Attached Cameras: We do not disturb cameras if they are working correctly. However we do remove all external dust / light dirt and carry out an external visual inspection of the camera, the camera adapter assembly and any wires/cables that maybe attached to the unit.
Worn & Defective Parts: Any parts/mechanisms deemed by the engineer to be worn/faulty/defective or having an adverse effect on the performance of the instrument would be brought to the attention of the customer during the course of the visit (if available).
Extra Work & Parts: The cost of replacement parts or indeed any extra work necessary (eg. excessive dirt / immersion oil etc on the unit) is not included in the service price therefore would be subject to an extra cost.
Health & Safety Procedures: Should a customer require certain health and safety regulations to be followed, please advise us of those before the visit commences, extra time taken due to these requirements will be charged for at the on-site hourly rate..
Protective Equipment: Should it be necessary to wear lab coats etc. when on site, please provide on arrival.
Parking & Tolls: Onsite parking is ideally required because our service engineers carry many tools, without on-site parking additional charges may be made to cover travel time.
The customer is asked to advise as to whether or not you are able to provide onsite parking, if not, please advise where the nearest place to park would be and the costs / times involved.
London Congestion Charges and any tolls are added to the service invoice.
Should you not be able to provide onsite parking, we will invoice an extra sum to cover the cost of parking.
City Centre Servicing Surcharge
As we all know it can take a long time to reach a customer by car in a city centre location, therefore a surcharge is made for all customers in city centre locations.